TRONFORM FAQs

  • What is TRONFORM
  • Discounts
  • Coupons
  • Shipping
  • Shipping Cost
  • Tracking Orders
  • Payments & Orders
  • Package Issues
  • Custom Fees & Taxes
  • Returns & Refunds

What is TRONFORM

  • What is TRONFORM

What is TRONFORM

What is TRONFORM?

TRONFORM is a luxury lifestyle brand founded by Hugo Tron in 2024. It begins with clothing and is built around a clear design system focused on structure, consistency, and long-term standards.

The brand is founder-led. Design direction and final decisions remain with Hugo Tron.

Why should I care about TRONFORM?

TRONFORM is for people who value progression, clarity, and long-term standards over temporary trends. The products are designed to feel intentional and consistent with a controlled visual language.

What makes TRONFORM different?

  • A consistent design system (geometry, structure, and recurring brand codes)
  • Founder-controlled design direction
  • Focus on long-term identity rather than seasonal noise
  • Gradual development of higher standards as the company grows


What’s next for TRONFORM?

The current priority is strengthening operations, generating revenue, and raising capital. As the company gains resources, it will increase control over production and expand its range.

You can read the full story on the About page here.

Discounts & Coupons

  • Discounts
  • Coupons

Discounts

How do I get Discounts?

There are a few ways to receive discounts at TRONFORM:

  • Mailing List: Sign up for the TRONFORM mailing list to receive exclusive promotions and seasonal offers.
  • Model / Creator Codes: Selected TRONFORM Models and creators may share discount codes that can be used at checkout.
  • Seasonal Promotions: Occasional promotions will be announced through the website and original channels.

Sign up for the mailing list to stay informed about available offers.

Coupons

How do I get Coupons?

Coupons are shared in the following ways:

  • Through the TRONFORM mailing list
  • Via selected model or creator discount codes
  • During special promotions announced on the website or social channels

There is currently no automatic coupon system after a set number of purchases. Any available coupons will be clearly communicated through original channels.

Shipping & Shipping Cost

  • Shipping
  • Shipping Cost

Shipping

Where does TRONFORM Ship to?

TRONFORM ships to all countries worldwide.

Processing & Shipping Times

Orders typically take 2–7 business days to be processed and fulfilled before shipping (depending on the product and current production volume).

Estimated shipping times after fulfillment:

  • United States: 3–6 business days
  • Europe: 5–10 business days
  • Rest of the world: 7–16 business days

Shipping times can vary during peak periods or due to local customs processing.

Tracking

Once your order has been fulfilled and shipped, you will receive a tracking number by email.

For tracking or shipping questions, contact: support@tronform.co

Shipping Cost

Shipping Cost

  • Orders over a certain amount may qualify for free shipping (the threshold is shown at checkout).
  • For orders below that amount, shipping costs are calculated at checkout based on your location and selected delivery method.

Exact shipping prices are always displayed before you complete your order. The expectation should always be $10 per delivery just in case.

For tracking or shipping questions, contact: support@tronform.co

Tracking Orders

  • Tracking Orders

Tracking Orders

Where can I track my order?

After your order is fulfilled and shipped, you will receive an email with tracking information and a tracking number.

You can use the tracking number provided by the carrier to follow the progress of your shipment.

If you have any issues finding or using your tracking information, contact us at: support@tronform.co

Payments & Orders

  • Payments & Orders

Payments & Orders

What payment methods does TRONFORM accept?

TRONFORM currently accepts the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Apple Pay
  • Cryptocurrencies (Bitcoin, Ethereum, Bitcoin Cash, USDC)

If you would like to suggest an additional payment method, you can contact us at contact@tronform.co.

What happens when I place an order?

When you place an order, your payment is processed through the method you selected at checkout. Please make sure your billing address and shipping address are correct and match the information linked to your payment method.

If your payment is declined, contact your bank, card issuer, or wallet provider for assistance.

For payment-related questions, you can reach us at: support@tronform.co

Package Issues

  • Package Issues

Package Issues

We offer TRONFORM Route Package Protection for a minimal fee $0.98, To activate this protection:

  1. Look for the "Route Package Protection" option in your cart.
  2. Ensure it’s selected when you proceed to checkout.
  3. You’ll see the protection added to your order summary, ensuring that any lost or stolen packages will be protected.

Example:

TRONFORM Route Package Protection

What happens if my package is lost or stolen?

TRONFORM offers optional package protection (Route Package Protection) at checkout for a small fee. If you select this option and your package is lost or stolen while in transit, you can contact support for assistance with the protection claim.

If your package arrives damaged, contact us as soon as possible at support@tronform.co with photos of the damage so we can help resolve the issue.

Note: TRONFORM is not responsible for damage that occurs after the package has been successfully delivered.

Customs Fees & Taxes

  • Custom Fees & Taxes

Custom Fees & Taxes

What about customs fees and taxes on international orders?

Customs duties, taxes, and import fees are determined by the destination country and are outside of TRONFORM’s control.

These charges, if applicable, are the responsibility of the customer and are usually requested by the local customs authority or the carrier upon delivery or during clearance.

We recommend checking your country’s import rules if you are ordering internationally.

Returns & Refunds

  • Returns & Refunds

Returns & Refunds

TRONFORM offers a 20-day return and exchange window from the date of delivery.

Requirements:

  • Proof of purchase (order confirmation or receipt)
  • A short video showing the condition of the product
  • The item must be unused and in its original condition

Send the required information to support@tronform.co. If the return is approved, you will receive instructions and the return address.

Important:

  • Customers are responsible for return shipping costs
  • Original shipping fees are non-refundable
  • Return shipping costs may be deducted from the refund amount